---
title: "Chatbot governance — prove your customer-service AI disclosed and was authorised · KYE Protocol™"
description: "When your customer-service chatbot tells a customer it is an AI, issues a refund, makes a promise, or escalates a complaint, KYE Protocol™ proves the disclosure happened and the action was authorised, evidenced, and final. Chatbot governance for regulated customer experience — EU AI Act™ Article 50, California SB 1001, Colorado and Utah AI law."
url: https://kyeprotocol.com/chatbot-governance/
lang: en
source: "KYE Protocol"
---

> When your customer-service chatbot tells a customer it is an AI, issues a refund, makes a promise, or escalates a complaint, KYE Protocol™ proves the disclosure happened and the action was authorised, evidenced, and final. Chatbot governance for regulated customer experience — EU AI Act™ Article 50, California SB 1001, Colorado and Utah AI law.

# Chatbot governance — prove your customer-service AI disclosed, and was authorised to act

A customer-service chatbot is not just answering — it discloses it is an AI, issues refunds, makes promises, and escalates complaints. Each is a consequential action a regulator or a court can later question. [KYE Protocol™](https://kyeprotocol.com/) sits at that moment and proves the chatbot told the customer it was an AI, and that every refund, promise, or escalation was authorised — turning your word against the customer's into a signed, replay-provable record. It cuts a disputed-interaction investigation from days to minutes.

[Start a chatbot-governance pilot](https://kyeprotocol.com/poc/) [Try the live sandbox](https://kyeprotocol.com/sandbox/demos/chatbot-authority/)

## What KYE™ proves on every chatbot turn

Your customer-service chatbot acts inside a customer relationship, so KYE™ governs the turns that carry consequence — not the small talk.

- **AI disclosure happened.** The "you are talking to an AI" notice required by EU AI Act™ Article 50 is emitted and recorded for the session — you can prove the customer was told, not just claim it.
- **Refunds and goodwill were in authority.** A refund or credit passes Action Admissibility™ against a per-agent cap and policy version before it is issued — over-cap or out-of-policy is refused at the boundary, not clawed back later.
- **Promises were bounded.** A commitment the bot makes to a customer is scoped by [Purpose Permission™](https://kyeprotocol.com/evidence-pack/); an ungrounded promise is blocked before it is sent.
- **Escalations and account actions are evidenced.** Every escalation, account change, or data-access turn emits an [Evidence Pack™](https://kyeprotocol.com/evidence-pack/) — purpose, actor, scope, decision, outcome — verifiable from public keys alone.
- **The record is final.** Authority Finality™ means a disputed turn can be reconstructed exactly as it happened and contested — your defensible answer to an ombudsman or court.

## The disclosure laws your chatbot already has to satisfy

If you run a customer-service chatbot in regulated markets, AI-disclosure is no longer optional — and a screenshot is not evidence. KYE™ maps each obligation to a recorded control on the live session.

| Obligation | What it requires | What KYE™ records |
| --- | --- | --- |
| EU AI Act™ Article 50 | People must be told they are interacting with an AI system, clearly and in good time. | A per-session disclosure event with timestamp, locale, and the wording shown. |
| California SB 1001 (Bot Disclosure Act) | A bot must disclose it is not human when influencing a commercial transaction. | The disclosure bound to the transaction turn it preceded. |
| Colorado AI Act (SB 24-205) | Consumer notice and records for AI systems in consequential decisions. | An API-grade evidence trail per consequential turn. |
| Utah AI Policy Act | Clear disclosure of generative-AI use in regulated consumer interactions. | The disclosure state and the policy version that required it. |

KYE™ does not write your chatbot or replace your CX platform. It governs the authority and evidence of the consequential turns, and ships the proof. The conversation stays yours.

## See it, then ship it

You can run the whole gate in your browser before you talk to us — no signup, synthetic traffic only.

- **Live sandbox.** The [chatbot-authority demo](https://kyeprotocol.com/sandbox/demos/chatbot-authority/) runs the disclosure and action-admissibility checks on a sample customer-service exchange and seals a real Evidence Pack™.
- **Above any chatbot runtime.** Chatbot governance is one solution on the [KYE™ Agent Authority Stack™](https://kyeprotocol.com/agent-authority-stack/) — bring your own bot framework; KYE™ adds the authority, evidence, and finality layer it leaves out.
- **Pilot in weeks.** A focused pilot wires KYE™ to one customer-service flow and produces regulator-ready evidence from day one.

[Start a chatbot-governance pilot](https://kyeprotocol.com/poc/)

Canonical KYE™ surfaces referenced on this page: [Purpose Permission](https://kyeprotocol.com/glossary/).