---
title: "FCA Consumer Duty (PRIN 2A) — Principle 12 & the four outcomes — KYE Protocol™ coverage"
description: "FCA Consumer Duty (PRIN 2A) — Principle 12 & the four outcomes coverage by KYE Protocol™ — every requirement bijection-mapped to the KYE™ artefact that enforces it."
url: https://kyeprotocol.com/compliance/fca-consumer-duty/
lang: en
source: "KYE Protocol"
---

> FCA Consumer Duty (PRIN 2A) — Principle 12 & the four outcomes coverage by KYE Protocol™ — every requirement bijection-mapped to the KYE™ artefact that enforces it.

FCA Consumer Duty (PRIN 2A) — Principle 12 & the four outcomes

# FCA Consumer Duty (PRIN 2A) — Principle 12 & the four outcomes — 44% of in-scope requirements covered.

5 requirements · 4 in scope (3 designed · 1 advisory) · 1 out-of-scope (outside KYE™’s authority layer). The 44% is weighted over the in-scope base.

**Source:** FCA Handbook PRIN 2A — the Consumer Duty: Principle 12 (a firm must act to deliver good outcomes for retail customers) and the four outcomes (products & services, price & value, consumer understanding, consumer support). KYE Protocol™ governs the AUTHORITY of an AI agent to take a consequential action toward a retail-customer outcome and the EVIDENCE / contestability of that action; KYE™ does NOT assess price-and-value, author the good-outcome judgement, or determine the firm's Consumer Duty compliance. Bound to the property-transaction sector pilot. Paraphrased for mapping purposes only — see the official FCA Handbook for the authoritative text. · **License:** FCA Handbook text is Crown / FCA copyright; KYE™ registry paraphrases each requirement's intent and cites the official Principle reference for mapping purposes only.

## By category

| Category | Reqs | Enforced | Designed | Advisory | Deferred | Coverage |
| --- | --- | --- | --- | --- | --- | --- |
| PRIN 2A.2 — Acting to deliver good outcomes | 1 | 0 | 1 | 0 | 0 | **50%** |
| PRIN 2A.5-6 — Consumer understanding & support | 2 | 0 | 2 | 0 | 0 | **50%** |
| PRIN 2A.3-4 — Products, services, price & value | 2 | 0 | 0 | 1 | 0 | **25%** |

## Every requirement → the KYE™ artefact that enforces it

| ID | Title | Status | KYE™ enforcement |
| --- | --- | --- | --- |
| `fca-consumer-duty.prin-2a.2` | Act-to-deliver-good-outcomes authority gate | designed | **rule\_packs**: `kye:rule-pack:property-transaction-authority` **dictionaries**: `internal` **constitution\_refs**: `constitution/12-PURPOSE-PERMISSION.md` |
| `fca-consumer-duty.prin-2a.6` | Consumer-understanding evidence | designed | **rule\_packs**: `kye:rule-pack:property-transaction-authority` **audit\_events**: `kye.evidence.pack.v1`, `kye.replay.context_seal.v1` **constitution\_refs**: `constitution/13-RESILIENCE-LOOP.md` |
| `fca-consumer-duty.prin-2a.5` | Foreseeable-harm contestability | designed | **rule\_packs**: `kye:rule-pack:property-transaction-authority` **constitution\_refs**: `constitution/21-DELEGATED-AUDITABILITY.md` |
| `fca-consumer-duty.prin-2a.4` | Price-and-value assessment — out of scope | out-of-scope | _(no enforcement cited)_ |
| `fca-consumer-duty.prin-2a.3` | Products-and-services outcome is reference data | advisory | **dictionaries**: `internal` **constitution\_refs**: `constitution/12-PURPOSE-PERMISSION.md` |

Canonical KYE™ surfaces referenced on this page: [KYE Protocol™](https://kyeprotocol.com/).