---
title: "ISO/IEC 20000-1 — Service Management (change management, §8.5.1) — KYE Protocol™ coverage"
description: "ISO/IEC 20000-1 — Service Management (change management, §8.5.1) coverage by KYE Protocol™ — every requirement bijection-mapped to the KYE™ artefact that enforces it."
url: https://kyeprotocol.com/compliance/iso-iec-20000-1/
lang: en
source: "KYE Protocol"
---

> ISO/IEC 20000-1 — Service Management (change management, §8.5.1) coverage by KYE Protocol™ — every requirement bijection-mapped to the KYE™ artefact that enforces it.

ISO/IEC 20000-1 — Service Management (change management, §8.5.1)

# ISO/IEC 20000-1 — Service Management (change management, §8.5.1) — 100% of in-scope requirements covered.

2 requirements · 1 in scope (1 enforced) · 1 out-of-scope (outside KYE™’s authority layer). The 100% is weighted over the in-scope base.

**Source:** ISO/IEC 20000-1 — Service Management (change management, §8.5.1) — International standard (IT service management system). KYE Protocol™ governs the SUBSET that resolves at the action boundary — the moment an AI-driven production action (a rollback / hotfix / infra-change) moves toward a consequential effect — under a recorded change-authority decision, with the change-class due-diligence recorded, replay-provable provenance, and named sign-off. KYE™ does not detect the incident, perform RCA, monitor the system, or operate the change-management tooling. · **License:** ISO/IEC 20000-1 is published by ISO/IEC; KYE™ registry references its change-management clause descriptively for mapping purposes and asserts no ownership of the standard text.

## By category

| Category | Reqs | Enforced | Designed | Advisory | Deferred | Coverage |
| --- | --- | --- | --- | --- | --- | --- |
| Change management — authorization & records (enforced action-boundary subset) | 1 | 1 | 0 | 0 | 0 | **100%** |
| Service-management system operation (out-of-scope — service-management / itsm) | 1 | 0 | 0 | 0 | 0 | **0%** |

## Every requirement → the KYE™ artefact that enforces it

| ID | Title | Status | KYE™ enforcement |
| --- | --- | --- | --- |
| `iso-iec-20000-1.clause8-5-1-change-management` | Change management (§8.5.1): an AI-proposed production change is authorized & recorded before deployment | enforced | **rule\_packs**: `kye:rule-pack:production-action-authority` **dictionaries**: `internal` **engines**: `internal`, `internal`, `internal` **audit\_events**: `kye.purpose.request.v1`, `kye.purpose.admissibility.v1`, `kye.evidence.decision_map.v1`, `kye.evidence.pack.v1` **constitution\_refs**: `constitution/12-PURPOSE-PERMISSION.md`, `constitution/13-RESILIENCE-LOOP.md` |
| `iso-iec-20000-1.smsystem-operation` | Operating the service-management system, SLAs, and continual-improvement programme | out-of-scope | _(no enforcement cited)_ |

Canonical KYE™ surfaces referenced on this page: [KYE Protocol™](https://kyeprotocol.com/).