---
title: "Customer stakeholder report · KYE Protocol™"
description: "Representative report envelope for a Customer Trust / SLA. Synthetic tenant — Operational evidence · SLA · per-decision verifiable. Signed HTML; anyone with the public key can verify offline."
url: https://kyeprotocol.com/stakeholders/example-reports/customer/
lang: en
source: "KYE Protocol"
---

> Representative report envelope for a Customer Trust / SLA. Synthetic tenant — Operational evidence · SLA · per-decision verifiable. Signed HTML; anyone with the public key can verify offline.

Sample kye.report.v1

# Customer Trust Report™ — Operational evidence · SLA · per-decision verifiable.

A representative `kye.report.v1` envelope for a Customer Trust / SLA. The bytes you see are signature-covered — anyone with the published `assembler_kid` public key can verify the report locally, with no portal log-in and no vendor cooperation.

_Synthetic tenant. Real reports carry tenant-PII and are scoped to the customer's admin console. Mechanism details are part of the patent track and not disclosed in this repository._

## Executive verdict

**Acme Ltd's KYE™ deployment is operating within all committed SLAs for Q2 2026.** 99.97% availability (commitment 99.5%); 11.2ms median PDP latency (commitment ≤50ms); zero data-residency breaches; zero unauthorised cross-tenant access events. Every privileged operation carries a signed evidence pack.

## Supporting findings

1. **Availability** · 99.97% measured · 99.5% committed · 4 brief planned-maintenance windows (all pre-notified).
2. **Latency** · p50 11.2ms · p95 38ms · p99 71ms · within commitment band.
3. **Decision volume** · 14.8M decisions · 0 manual override · 8,402 require\_approval flows resolved.
4. **Data residency** · 0 breaches · all EU-tenant data stayed in EU region · all cross-border carries signed envelope.
5. **Per-decision evidence** · 14.8M signed evidence packs · all public-key verifiable offline.

## Framework binding

| Clause | KYE™ artefact that binds it |
| --- | --- |
| KYE™ SLA — Availability | Uptime measured by kye-liveness-engine heartbeat. |
| KYE™ SLA — Decision latency | Per-decision p95 latency in PDP audit chain. |
| KYE™ SLA — Data residency | Per-tenant region binding enforced at the gateway. |
| KYE™ SLA — Evidence per decision | Decision Map™ + Evidence Pack™ on every privileged op. |
| KYE™ Trust — Self-governance | Platform-level evidence chain is itself published. |

## Signature

The bytes of this page are the canonical artefact; the signature fragment below binds them.

```
{
  "schema_id":     "kye.report.v1",
  "report_id":     "kye:report:compliance_posture:sample-acme:2026Q2",
  "tenant_id":     "kye:tenant:sample",
  "report_kind":   "compliance_posture",
  "framework":     "soc_2",
  "period_start":  "2026-04-01T00:00:00Z",
  "period_end":    "2026-07-01T00:00:00Z",
  "sealed_at":     "2026-07-01T00:00:00Z",
  "assembler_kid": "kye:kid:sample-acme:customer-q2-2026",
  "signature_b64": "MEUCIQDxRy…(truncated; sample)…"
}
```

[Verify a real envelope offline →](https://kyeprotocol.com/evidence-pack-demo/)

Canonical KYE™ surfaces referenced on this page: [Evidence Pack™](https://kyeprotocol.com/evidence-pack/) · [KYE Protocol™](https://kyeprotocol.com/) · [Self-Governance](https://kyeprotocol.com/self-governance/).